Terms & Conditions

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Terms & Conditions – TGN Pet Life

Effective Date: 30th August 2025

Welcome to TGN Pet Life! These Terms & Conditions govern your use of our website and your purchases from our online pet store. By accessing our site or placing an order, you agree to be bound by the following terms.

1. About Us

TGN Pet Life is a UK-based online store offering pet products inspired by our three dogs—Tarn, Gus, and Nell. We’re committed to quality, transparency, and joyful customer experiences.

2. Use of Our Website

You agree to use our website lawfully and respectfully. You must not:

• Misuse the site or attempt to hack, disrupt, or reverse-engineer any part of it

• Use our content or branding without permission

• Submit false or misleading information

3. Product Information

We strive to ensure all product descriptions, images, and prices are accurate. However:

• Colours and sizes may vary slightly due to screen settings or manufacturing

• Availability is subject to change without notice

• We reserve the right to update or discontinue products at any time

4. Orders & Payments

• All orders are subject to acceptance and availability

• Prices are listed in GBP and include VAT where applicable

• Secure payment is processed via trusted third-party providers

• You’ll receive an order confirmation email once your purchase is complete

5. Shipping & Delivery

• We ship within the UK 

• Delivery times are estimates and may vary due to external factors

• You are responsible for providing accurate shipping details

6. Returns & Refunds

Please refer to our Returns & Refunds Policy for full details. In summary:

• You may return eligible items within 14 days of receipt

• Items must be unused, in original packaging, and accompanied by proof of purchase

• Refunds are issued to the original payment method

7. Product Safety

We recommend supervising pets during product use and ensuring fresh drinking water is always available. TGN Pet Life is not liable for any injury or damage resulting from misuse or unsupervised use of our products.

8. Intellectual Property

All content, branding, and imagery on this site are the property of TGN Pet Life and may not be copied, reproduced, or used without written permission.

9. Limitation of Liability

To the fullest extent permitted by law, TGN Pet Life shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

10. Privacy & Data Protection

Your privacy matters to us. Please see our Privacy Policy for details on how we collect, use, and protect your personal information.

11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the UK courts.

12. Contact Us

Questions? We’re here to help.

TGN Pet Life
Email: tgnpetlife@gmail.com