Shipping Policy

Shipping Policy – TGN Pet Life

Effective Date: 30th August 2025

At TGN Pet Life, we’re committed to getting your pet goodies to you quickly, safely, and with care—because Tarn, Gus, and Nell wouldn’t have it any other way.

1. Where We Ship

We currently ship to:

UK Mainland
If your location isn’t listed at checkout, feel free to contact us—we’ll do our best to help

2. Processing Times

Orders are typically processed within 1–3 business days
Orders placed on weekends or holidays will be processed the next working day
You’ll receive a confirmation email once your order is on its way

3. Delivery Estimates

Standard UK Delivery: 2–5 business days

Please note: delivery times are estimates and may be affected by external factors such as postal delays or customs clearance.

4. Shipping Costs

Shipping fees are calculated at checkout based on your location and selected delivery method
Free UK standard shipping on orders over £50

5. Tracking Your Order

Once dispatched, you’ll receive a email notifying you.
If you don’t receive an email within 5 days, please contact us

6. Delivery Issues

If your order hasn’t arrived within the expected time frame: 7 working days

We are not responsible for delays caused by incorrect shipping information, customs, or courier disruptions—but we’ll always do our best to help resolve any issues.

7. Packaging & Sustainability

We use eco-conscious packaging wherever possible, because pets deserve a planet that’s cared for too.

Shipping Policy

​

​

​